Returns & Exchanges
At The Genie Company, we want you to feel magical in your new wardrobe, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your purchase isn't a perfect fit, we are here to help you find your true style through an easy exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the original items with all tags attached into the shipping bag or box, ensuring the package is securely sealed.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing